FreeRide Mountain

Thank you for playing FreeRide Mountain!

We’re always working to improve the game and create the best possible experience for our players. Whether you’ve found a bug, have a suggestion, or simply want to share your thoughts, we’d love to hear from you.

Contact Us

If you need assistance or would like to get in touch with our team, please contact us at:

Support Email

mxci.support@gmail.com

We do our best to respond as quickly as possible.

Before Contacting Us

To help us investigate your issue, please include as much information as possible, such as:

Your device model
Android or iOS version
Game version
A description of the issue
Steps to reproduce the problem (if possible)
Screenshots or videos (optional)

Providing these details helps us resolve issues much faster.

Frequently Asked Questions

The game crashes or won’t start.

Please make sure you are using the latest version of FreeRide Mountain available on your app store.

Restart your device and try again.

If the issue persists, contact us with your device information.

Advertisements are still appearing after purchasing «Support the Developer».

First, ensure you are signed in with the same account used to complete the purchase.

If the issue continues, please contact us and include your purchase information (do not send payment details).

We’ll be happy to help.

My leaderboard score doesn’t appear.

Leaderboard scores require an Internet connection and a successful sign-in to Google Play Games or Apple Game Center.

If your score still doesn’t appear after a few minutes, please contact us.

Can I play offline?

Yes.

FreeRide Mountain is designed so that the core gameplay can be enjoyed without an Internet connection.

However, some features require online access, including:

Leaderboards
In-App Purchases
Advertisements

I found a bug.

Great!

Every bug report helps improve the game.

Please send us:

what happened;
what you expected to happen;
your device information;
screenshots if available.

Every report is appreciated.

I have an idea for the game.

We love hearing suggestions from our community.

Although we can’t guarantee every idea will be implemented, every message is read and considered for future updates.

Your feedback helps shape the future of FreeRide Mountain.

Future Updates

FreeRide Mountain is an evolving project.

Future updates may include:

new tracks;
gameplay improvements;
performance optimizations;
new features;
quality-of-life improvements.

We appreciate your support as we continue developing the game.

About MXCI SpA

FreeRide Mountain is developed by MXCI SpA, an independent studio based in Chile focused on creating games and digital experiences.

We believe that great games are built through continuous improvement and by listening to the people who play them.

Thank You

Thank you for supporting independent game development.

Whether you’ve played one run or thousands, your support means a great deal to us.

We hope you enjoy every ride down the mountain.

See you on the slopes!

— MXCI SpA

MXCI Studio

Help & Support